The travel and hospitality industry has always sold experience. AI is changing how precisely that experience can be personalised at scale.
Why this matters now
This piece sits in Kirshi's Industry Use Cases series, published on August 20, 2025. It looks at the practical engineering and commercial decisions behind the headline — what actually changes for a team building or buying in this space, and what tends to go wrong when the decision is made on enthusiasm rather than evidence.
The Kirshi view
We build AI, IoT and custom software for enterprises and startups across twelve countries, and our position on most of these topics is shaped by what survived contact with production rather than what demonstrated well. Where we think a technology is being oversold, we say so — and where it genuinely changes the economics of a problem, we say that too.
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